online returns

We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for store credit, exchange, or a full refund. All items must be returned unworn and in their original condition. Please note that all resized or modified items are final sale and can not be exchanged or returned for a refund. Shipping and handling fees are non refundable.

If you would like to request a return, please contact us within 7 days of receiving your order and we will provide you with return instructions. Once we have received your item and can verify that it has been unworn and is in its original condition, we will issue you a full refund, excluding the original shipping and handling fees. 

If you have any questions or concerns please feel free to contact us either by email at, or by phone at 928-634-7825.

in-store returns

Our in-store return policy is different from our online return policy. 

We do not offer refunds for items purchased at our physical store. If you would like to return goods purchased at Nellie Bly II, you must contact us within 7 days for exchange or store credit only. Items must be unworn and in their original condition.  Please contact us at 928-634-7825 for assistance or with any questions regarding your need for return.