frequently asked questions


What are my payment options?

We accept all major credit cards.

Do you sell gift cards?

We are happy to offer gift certificates in-store or via phone order only. 

Do you offer custom work and/or work with a customer's stones?

Yes. We adore custom work and are happy to work with our artists to create the perfect piece for you. Please call or email to discuss custom possibilities.

I’m interested in one of your pieces, but I don’t see the metal/size/length I need...

Many pieces may be available in alternate metals, sizes, or colorways. However, many pieces are also one of a kind. Please call or email with your inquiry.

I represent a jewelry line I would like you to carry. Who can I contact?

Please email with linesheets and wholesale pricing. No calls please. 

My jewelry has broken! What do I do?

Jewelry is, by nature, delicate. If a piece you have purchased from us breaks, we are happy to repair it for you, when possible. We stand by our work, as do our artists who create it. Please send us an email or give us a call for further instructions. 

I don’t see my size listed on the ring I want. Can it be sized?

Many of our rings can be sized, however there are also many that cannot. When in doubt, please contact us for sizing information. Depending on their skill level, equipment, and experience, certain jewelers may be hesitant to size our jewelry. Please keep in mind that sizing can be costly and risky. We are happy to help you find the right ring in your size. Often it is better to order a new ring in the correct size than to attempt to size it. 

Why is the store named 'Nellie Bly'?

Nellie Bly was an investigative reporter working in the late 1800's on the East Coast. She was a very interesting woman who was certainly ahead of her time.

When naming the store, we discovered that there was a mining claim in Jerome, AZ that was named after her. The rest is history. You can read more about Nellie Bly on Wikipedia